Opportunity Center Services
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The Opportunity Center offers community-based educational, vocational, adaptive daily living skills training and support to adults with mental retardation.
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Specific training areas include pre-vocational, domestic, independent living, academics, communication, and self-care.
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Therapy services provided at the Opportunity Center include physical, occupational, nutritional, and speech therapy.
Number Served in 2005
Approximately 59 individuals with mental retardation, ages 21 and older, and their families received daily training and advocacy in 2005 through the Adult Day Services Program at the Opportunity Center.
Services Provided
The Opportunity Center offers community-based educational, vocational, adaptive daily living skills training and support to adults with mental retardation. Specific training areas include pre-vocational, domestic, independent living, academics, communication, and self-care. Therapy services provided at the Opportunity Center include physical, occupational, nutritional, speech therapy, and counseling. Additional therapy sessions are coordinated with local agencies to provide on-site evaluations for individuals and training for staff.
Consumer Satisfaction Results
A Consumer/Family Satisfaction Survey is mailed annually to individuals and their families. These surveys are used to measure the level of satisfaction that an individual and his/her family have with the program. This year, there was 100% participation among the families. The results were as follows:
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100% satisfaction with staff being friendly when calling or visiting the Opportunity Center.
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100% satisfaction with staff assistance when asked by family or consumer.
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100% satisfaction with staff taking time to explain things when asked about services or the program.
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100% satisfaction with the place that the consumer receives services.
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100% satisfaction with staff members taking time to listen to family or consumer when they want to talk.
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100% satisfaction with safety of consumer during program hours.
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100% satisfaction with the things the Lowe Center does with the consumers.
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100% satisfaction with someone listening when family suggests things they would like to see done.
Positive Feedback
Comments from the Consumer Satisfaction Survey included the following: Families liked the activities provided , trips planned for the individuals, opportunities to exercise, the willingness of staff to do whatever is needed to meet the needs of the individuals, the amount of attention given when a family has a problem, opportunity to have time out of the home for the individual, helping an individual learn what to do and what not to do, the helpful, reliable, understanding and loving staff, being notified immediately when their adult is sick, having a sufficient amount of activities that are interesting to the individuals, the attention staff gives to details and the assistance provided in the restroom, quick response by staff to problems or concerns, the willingness of staff to help get things done that need to be done, and knowing that their adult is happy, safe, and always supervised.
Accomplishments for the Year
There was one new classroom opened during the year. An entire classroom was moved to a larger area with minimum disruption to the individuals’ sense of normalcy. Program enrollment increased by eleven from the previous year. A wheelchair weight scale was purchased. The program began offering skilled nursing services on site.
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Clients working on ATP's and activities.